Billing

LifeCare Online Bill Pay

Billing Contact Information

The Billing Department at LifeCare Ambulance Service is available Monday through Friday from 8:00-5:00. We can also answer questions about memberships, your account balance, billing to insurance companies, handling co-insurance and deductibles, and small claims court.

If you are calling after hours, please leave a voicemail with your first and last name and spelling, your patient account number, and a telephone number or email us at billinginfo@emergenthealth.org

General Billing Questions: 1-800-507-7847

Mailing Address

LifeCare Ambulance

P. O. Box 2351
Dept.100
Indianapolis, IN 46206

Important: If you are having financial difficulties and are unable to pay your bill, please call us. A payment plan can be arranged or you may qualify for discounted fees under our charitable care policy.

FAQs – Billing

Can I make a payment online?

Yes, visit our bill payment portal: secure online bill pay.

Why did I receive a bill when I have insurance?

Most likely, your insurance information was not collected at the time of service. Although you may have given your insurance information to someone at the hospital, your policy information is not always given to us. To help us bill your insurance, please contact us with insurance information by phone.

I sent my check for payment. Why am I still receiving a bill?

Your payment and our bill may have crossed in the mail. Please allow two weeks from the date of mailing for your payment to be posted to your account.

I submitted my ambulance bill to my insurance, why am I getting another statement?

If you have already sent your ambulance bill to your insurance provider and have received another bill from us, please contact your insurance company to confirm they have received and are going to pay the bill.

If you feel we may not have your correct insurance information, please call us.

Can I set up monthly payments?

Yes. Please call us and we will set you up on a payment schedule.

I didn’t call for the ambulance. Why should I be required to pay for it?

Very seldom does a patient directly call for an ambulance. If you are experiencing a medical emergency and 911 is called by a bystander, police, fire, and EMS are dispatched to help you. Unless the 911 dispatchers are specifically told that an emergency is not medical in nature, an ambulance is sent to the incident. Patients also have the right to refuse EMS services before being treated.